Returns & Refunds Policy

At Procabell (operated by CORVELI EIRL, RUC 20600154967), we want your shopping and care experience to always be satisfying. This policy explains how exchanges, returns and refunds work, both for products purchased in our online store and for medical appointments and procedures scheduled with us.

1. Scope of this policy

This policy applies to two different types of purchase, each with its own rules:

• Physical products purchased through our online store or in person at any of our locations (for example, shampoos and hair care products).
• Medical services: consultations, hair restoration procedures and appointments scheduled at our locations.

2. Product returns and exchanges

You have up to 7 calendar days from the date of delivery or purchase to request an exchange or return of a product, whether you bought it in our online store or in person at any of our locations. For remote purchases, this period corresponds to the right of withdrawal recognized by Peru's Consumer Protection and Defense Code (Law No. 29571). For in-store purchases, we voluntarily offer the same period and conditions as a store policy.

3. Conditions for accepting a return or exchange

To process your request, the product must meet the following conditions:

• It must be unopened, unconsumed and unused (this applies both to topical products such as lotions and shampoo and to oral supplements or tablets), in its original packaging, with all safety seals intact.
• You must keep the purchase receipt or invoice (physical or digital).
• It must show no signs of consumption, use, damage or handling not attributable to us.

4. Products not eligible for return

Because these are personal care products, we do not accept returns of products that have already been opened or used, unless there is a manufacturing defect or an error on our part (see section 9). This restriction exists for hygiene and health safety reasons.

5. How to request a return or exchange

Email us at info@procabell.com within the stated period, with your order number, the product you want to return or exchange, and the reason. We'll confirm whether your request meets the conditions of this policy and explain how to arrange shipping or drop-off of the product.

6. Refunds

Once we receive and inspect the returned product, we'll process the refund using the same payment method used for the purchase, unless we agree with you on a different method. Original shipping costs are non-refundable, unless the return is due to our error or a defective product.

7. Booking appointments and medical procedures

To book an appointment or procedure, we require an advance payment or booking deposit. This deposit is non-refundable under any circumstances, including cancellations by the patient. However, you may request to reschedule your appointment as described in the following section.

8. Canceling and rescheduling medical appointments

If you need to cancel or reschedule your appointment, contact us as far in advance as possible at info@procabell.com or through our WhatsApp channels. We'll do our best to reschedule your procedure to a new available date at no additional cost. The deposit paid is kept as credit toward the new agreed date.

For hair transplant surgical procedures, cancellation, rescheduling and other conditions are also governed by the contract signed prior to surgery, which prevails over this general policy in the event of any discrepancy.

9. Our errors or defective products

If you received the wrong product, or a damaged or defective one, or if we made an error with your order, contact us within 7 calendar days of delivery. In these cases, we cover the cost of the exchange, return or refund, including any applicable shipping costs.

10. Contact

If you have any questions about this policy, the status of a return or rescheduling your appointment, email us at info@procabell.com.