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GENERAL TERMS AND CONDITIONS

Last updated: June 8, 2025

PROCABELL 10-YEAR PACKAGES: Promotion valid from June 8, 2025 to August 8, 2025 or while supplies last nationwide. Only 50 packages available in total. This promotion cannot be combined with other promotions. Discount vouchers apply to a second hair transplant on prices without discounts or other benefits. The discount voucher is transferable to another person. Pre-operative tests and surgical risk assessment are performed by Multilab laboratories under an agreement with Procabell. The Multilab locations available for the surgical risk assessment are: Los Olivos, Av. Antúnez de Mayolo 1360; Pueblo Libre, Av. Bolivar 1273; La Molina, Av. Javier Prado Este 5276; San Martín de Porres, Av. Perú 3301; Surco, Av. Aviación 4911; Miraflores, Av. del Ejército 480; and Magdalena, Av. Faustino Sánchez Carrión 790. For our Arequipa and Trujillo locations, we will assign you a laboratory with a current agreement. Packages that include a bottle of compounded medication will be provided according to the treating physician's prescription. The patient may reserve the package by paying 50% of the total cost; from the reservation date, the patient has 1 year to pay the remaining 50%. If one year passes and the patient has not paid 100% of the total amount, this will be considered abandonment by the patient, who will automatically lose all benefits, and the price of their surgery will be the regular price in effect on that date, based on the number of follicular units in their transplant. To use all of the package benefits, the patient must pay 100% of the total package cost without exception; the only benefit the patient may use after paying just 50% of the total package cost is the pre-operative testing and surgical risk assessment. Platelet-Rich Plasma (PRP) sessions, according to the corresponding package, will be scheduled once a month; confirmed PRP appointments cannot be rescheduled, and if the patient misses the appointment it will be considered used. The patient may transfer the full PRP session benefit to another person one time only. PRP sessions may be redeemed at any of our locations nationwide. All benefits of each package are valid for 1 year from the date the patient pays 100% of the total package cost. Procabell 10th Anniversary packages cannot be edited or customized; if the patient does not use a benefit within the one-year validity period, the benefits granted will expire with no right to any claim. If the patient decides not to use a package benefit, no discount will be applied for that benefit or any others not required. No exchanges or refunds are accepted. There are a minimum of 4 in-person post-surgery follow-up visits, at 15 days, 1 month, 6 months and one year after surgery. The patient is completely free to request any additional in-person follow-up visits they consider necessary during the first year after surgery, with any of our doctors at any of our locations nationwide. If the patient decides to have a post-surgery follow-up with a different doctor, the patient must go to the location where that doctor practices.

PROCABELL 10-YEAR PACKAGES – DR. MARCO VELÁSQUEZ: Promotion valid from June 8, 2025 to August 8, 2025 or while supplies last nationwide. Only 50 packages available in total. Dr. Marco Velásquez performs procedures only at our Jesús María location at Jirón Caracas 2675. This promotion cannot be combined with other promotions. The “Procabell 10 Years – FUE Eyebrows” and “Procabell 10 Years – 3D Eyebrows (hair by hair)” packages performed by Dr. Marco Velásquez do not include a discount voucher for a future transplant. The patient may reserve the package by paying 50% of the total cost; from the reservation date, the patient has 1 year to pay the remaining 50%. If one year passes and the patient has not paid 100% of the total amount, this will be considered abandonment by the patient, who will automatically lose all benefits, and the price of their surgery will be the regular price in effect on that date, based on the number of follicular units in their transplant. Pre-operative tests and surgical risk assessment are performed by Multilab laboratories under an agreement with Procabell. The Multilab locations available for the surgical risk assessment are: Los Olivos, Av. Antúnez de Mayolo 1360; Pueblo Libre, Av. Bolivar 1273; La Molina, Av. Javier Prado Este 5276; San Martín de Porres, Av. Perú 3301; Surco, Av. Aviación 4911; Miraflores, Av. del Ejército 480; and Magdalena, Av. Faustino Sánchez Carrión 790. Packages that include a bottle of compounded medication will be provided according to the treating physician's prescription. To use all of the package benefits, the patient must pay 100% of the total package cost without exception; the only benefit the patient may use after paying just 50% of the total package cost is the pre-operative testing and surgical risk assessment. Platelet-Rich Plasma (PRP) sessions, according to the corresponding package, will be scheduled once a month; confirmed PRP appointments cannot be rescheduled, and if the patient misses the appointment it will be considered used. The patient may transfer the full PRP session benefit to another person one time only. PRP sessions may be redeemed at any of our locations nationwide. All benefits of each package are valid for 1 year from the date the patient pays 100% of the total package cost. Procabell 10th Anniversary packages – Dr. Marco Velásquez cannot be edited or customized; if the patient does not use a benefit within the one-year validity period, the benefits granted will expire with no right to any claim. If the patient decides not to use a package benefit, no discount will be applied for that benefit or any others not required. No exchanges or refunds are accepted. There are a minimum of 4 in-person post-surgery follow-up visits, at 15 days, 1 month, 6 months and one year after surgery. The patient is completely free to request any additional in-person follow-up visits they consider necessary during the first year after surgery, with any of our doctors at any of our locations nationwide. If the patient decides to have a post-surgery follow-up with a different doctor, the patient must go to the location where that doctor practices.

MESOTHERAPY PACKAGES AND SESSIONS: Missed sessions without prior notice cannot be made up or rescheduled. Appointments must be rescheduled by the patient at least 24 hours in advance. Mesotherapy packages and/or sessions are not transferable to other people. The patient may attend their sessions at any of our locations nationwide. IMPORTANT: the following instructions must be followed without exception; failure to follow any of them may result in the suspension and loss of the session: 1. Arrive with clean, dry hair; 2. Do not attend the session under the influence of alcohol.

PLATELET-RICH PLASMA (PRP) PACKAGES AND SESSIONS: Missed sessions without prior notice cannot be made up or rescheduled. Appointments must be rescheduled by the patient at least 24 hours in advance. PRP packages and/or sessions are not transferable to other people. The patient may attend their sessions at any of our locations nationwide. IMPORTANT: the following instructions must be followed without exception; failure to follow any of them may result in the suspension and loss of the session: 1. Arrive with clean, dry hair; 2. Do not attend the session under the influence of alcohol.